Terms and Conditions

Amending your order

  • We're sorry that it's not possible to make changes to your order once you've placed it. If your order has already been despatched, then you'll need to return the item following our Returns procedure. Read 'How to return an item' for details on how to do so.
  • If your order hasn’t left yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services for advice on 01695 735351between 9.30am and 5.00pm weekdays (excluding Bank holidays).

Cancelling your order

  • If your order has already been despatched from the shop, you'll need to return the item following our Returns procedure in the event of any unwanted products. Read 'How to return an item' for details on how to do so.

Out of Stock items

If the item you'd like is online but out of stock, then you can check availability in our shop by calling Customer Services 01695 735351, making sure you have the product details to hand. If your desired product is available then you can place an order over the phone. You can then choose whether to pick up the item or have it delivered to you.

Why do we display products that are out of stock online?

We continue to show out of stock products online so that you have access to the product details or so that you can buy it online at a later date once more stock has been delivered.

Missing, incomplete or damaged orders

If your order is incomplete, please bear in mind that products may arrive separately; please allow a little extra time before contacting us.

For more information, please email our Customer Services info@maharishiayurveda.co.uk

Damaged orders

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email our Customer Services at info@maharishiayurveda.co.uk, or call us on 01695 735351 9.30am – 5.00pm, weekdays. If you prefer, you can also return damaged goods to us via the returns methods listed below or through our shop.

Returning an item

If you're unhappy with your purchase, please let us know within 30 days of purchase.

If you return your item to our shop and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price.

If you return the item to us by any other method, we’ll refund the person who originally placed and paid for the order.

It can take up to 14 days from your returning the item(s) to receiving your refund, but if you return your order directly to our shop we'll process your refund immediately (though please note that it can take up to 5 days for the bank to transfer the funds to you).

For online orders, you’re also able to print pre-paid returns labels, arrange collection and track returns yourself. You can access the relevant links in each return method below.

How to return:

  1. Unpeel the Royal Mail return label from your delivery note and attach it to the parcel you will be returning. Ensure the original address label has been removed
  2. Pack your parcel up securely with the delivery note inside, ticking the reason for return
  3. Return to the Post Office (find your nearest branch here). Please ensure you acquire a tracking number for your parcel

Returning a gift

Return your gift in our shop using the gift receipt or despatch note and we’ll refund you by the method of your choice. You also have the option to exchange the item if you so wish.

If you don’t have a gift receipt or despatch note, we’ll refund you with a gift card equal to the current selling price of the item/s in the shop.

Lost your receipt?

If you return your item to our shop and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price.

Exchanging an item

To exchange an item please visit our shop where you’ll be able to exchange your order on the spot (subject to availability).

If you prefer to use one of our other returns methods, simply return the unwanted item following our returns procedure and place a new order online for the product you'd like. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.

How long do I have to exchange a product?

In line with our returns policy, you have up to 30 days to exchange a product.

When will I be refunded?

You'll receive an email to confirm when we have received the item, after which your refund will appear in your account within 5 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.

Refund policy

We want you to be happy with your purchase. If you're not, just return the item with proof of purchase and we'll exchange or refund it.

If you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your refund. If you return your order directly to our shop, we'll process your refund immediately (though it can take up to 5 days for the bank to transfer the funds to you).

Please return the unused product to us within 30 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order.

  • If you're unhappy with your purchase, please let us know within 30 days of purchase
  • If you return your item to one of our shops and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price
  • Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase
  • It's important that any unwanted item, unless damaged, is returned in a resaleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
  • Where a product has been made to measure or personalised for you, unless faulty, we're unable to refund or offer an exchange. See above for the full list of products that can’t be returned
  • For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items
  • This does not affect your statutory rights

To read more on your consumer rights, you can access the Consumer Contracts Regulations 2013 here.

Methods of payment and refunds

When returning your item, the way you originally paid for the purchase will determine how you are refunded.

Credit / debit card

If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.

If you are returning your item(s) directly to our shop, please make sure you take with you the card that you used to make the purchase.

Paypal

If you paid online using PayPal and return your item via Royal Mail, we'll refund your PayPal account.

If you return your item in the shop, as PayPal is an online payment system, we won't be able to refund your PayPal account immediately and it can take up to 5 days to be processed. You may prefer to opt for either an exchange, or a gift card with the refund value.

Gift cards or vouchers

For items bought in the shop with a gift card or voucher, return the item to our shop and you’ll be given a gift card to the relevant value.

If you originally purchased the item online using a gift card or voucher, you can return the item in the shop and you’ll be given a gift card to the relevant value. If you make a return via Royal Mail, we'll credit your online account to the relevant value. This will be visible in your Account area after you log in and the funds will be available to use on your next online purchase.

Please note that if you did not have an account when making your gift card purchase, in order to access the refund you will need to set an account up with us using the same address used to make the purchase. Set up an account here.

Cash

If you paid by cash we will refund you in cash.

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